Shipping Policy
We aim to make delivery clear, secure and dependable for every order. Shipping options and estimated delivery times are shown at checkout where available.
Order Processing
Orders are normally prepared for dispatch after payment has been confirmed. Processing times can vary for made-to-order, pre-order or specially sourced items.
Delivery
Available delivery services, destination coverage and estimated arrival times are displayed during checkout. Carrier timelines may vary because of weekends, holidays, customs or unforeseen delays.
Tracking
When tracking is available, dispatch information and the tracking reference will be provided using the contact details supplied with the order.
International Orders
International deliveries may be subject to customs duties, taxes or import charges imposed by the destination country. Unless specifically stated otherwise, these charges are the responsibility of the recipient.
Delivery Issues
Please contact us promptly if an order arrives damaged, appears incomplete or does not arrive within the expected timeframe so we can review the shipment with the carrier.